Shipping & Delivery

Please ensure that your shipping details are correct before completing your order. Once an order has been processed or shipped, we may no longer be able to make changes to the delivery address.

Once your order has been dispatched, you will receive a shipping confirmation email with your tracking information.

Shipping Costs & Delivery Times

Shipping costs vary depending on your destination. The exact shipping cost will be displayed at checkout after entering your delivery address.

Estimated delivery times:

Netherlands: 1–2 business days
Belgium & Germany: 2–4 business days
United Kingdom: 3–6 business days
Rest of Europe: 3–8 business days
Outside Europe: 6–10 business days

Please note that delivery times are estimates and may vary during busy periods or due to delays with the carrier or customs.

Import Duties & Customs

European Union
Orders shipped within the European Union are not subject to import duties or customs charges.

United Kingdom
Since the United Kingdom is outside the EU, orders are treated as international imports.

• Orders under £135: Import duties generally do not apply. UK VAT may apply.

• Orders over £135: Import duties, VAT and customs handling fees may apply and are the responsibility of the customer.

Any applicable charges are determined by UK customs authorities and are outside of Gennès' control.

Delivery & Uncollected Parcels

Once your order has been shipped, you will receive tracking information by email.

If delivery is unsuccessful, your parcel may be taken to a nearby collection point. Please regularly check your tracking information for the latest delivery updates.

If a parcel is not collected or is refused and returned to Gennès, any return shipping costs or applicable customs charges may be deducted from the refund.